Empire Home Health Care’s Frequently Asked Questions

Learn More About Our Services, Our Caregivers, and Our Company

Get Answers to Our Customers’ Most Common Questions

Home health care can sometimes be a confusing service as many of our clients have never recieved home health care before and therefore do not know exactly what it may imply. That’s why we would like to take some time to answer our clients’ most frequently asked questions. We hope this page will give you more information about who we are and what we do. If you do not find your question on this page, please do not hesitate to contact us! We would love to answer any other questions you may have about our services, our caregivers, or our company in general.

Old woman assisted by caregiver

Do you accept Medicaid Vouchers?

Yes we do! In fact, there are several different programs available to help senior citizens be able to pay for many different health services, including home health care. Click here to learn more about medicaid vouchers in Pennsylvania and how you can take advantage of these programs to assist you financially with whatever home health care services you may require.

Caregiver filling information form

Does your in-home care agency conduct background checks on your caregiver employees?

At Empire Home Health Care, you can rest assured that every person we employ has been properly vetted, including the necessary background checks. We take the health and safety of our clients very seriously and we do everything we can to ensure that all of our companion care professionals are trustworthy, respectful, and capable of performing the necessary work in a professional and compassionate way.

Caregiver serving healthy food on bed

What kind of services do your caregivers offer?

Empire Home Health Care offers many different home health care and companion care services to our clients such as home making, personal care, and companionship. Click here to learn more about the different services we offer. If you have specific questions about whether or not we can accommodate special conditions, please give us a call so that we can begin to discuss a personalized home health plan for you or your loved one.

Supporting senior patients

Are your caregivers trained to handle tough clients?

The short answer is, it depends. We have definitely been able to accommodate some pretty tough clients in the past, however we do have our limitations. The best way to know for sure whether or not our services will match your situation is to give us a call so that we can discuss the specifics of the client’s condition.

Patient assisted on a wheelchair

What if I just need someone to keep me company?

That’s ok! We offer special companion care services for clients who, more than anything, just need a friend to spend time with them. These companion care specialists can also help out with minor tasks around the house as well as setting reminders and helping out in other ways. No matter how much or how little you require from a home health care professional, we can discuss a customized home health care plan that fits your needs exactly. Call Empire Home Health Care today to start a discussion about what you are looking for from your companion care professional.

Happy & satisfied client

If the caregiver does not work out, what do you do to find a replacement?

At Empire Home Health Care, we do our best to match our clients with companions who will be able to meet the client’s needs, as well as get along with our client. That being the case, we know that sometimes things just don’t work out how you would like them to. If you ever have any concerns about your caregiver, please don’t hesitate to contact us and we will do our best to address the issue. If the issue is not able to be properly addressed with your current caregiver, we can always assign a caregiver who will be a better fit.

Senior patient with elderly patient

Do I pay the caregiver directly, or do I tip the caregiver?

Never pay your caregiver directly. All payments will go through Empire Home Health Care. If your caregiver ever tells you to pay him/her directly, please contact us immediately as this is not the proper channel for payment.

On the subject of tipping, if your caregiver has gone above and beyond the call of duty and you feel motivated to reward exceptional service with a tip, then by all means feel free to do so. But, keep in mind that tips are not required and are in no way expected.

Supporting senior patients

What if my caregiver does not show up for a scheduled shift?

If your caregiver does not show up for their scheduled shift, please let us know as soon as possible so that we can figure out why they are not showing up. It’s possible that they may just be running late, or it could be that there was an unexpected event that prevented them from coming in such as a car accident, family emergency, etc. Whatever the cause, we will make sure to get a backup companion to cover their shift as soon as possible.

Happy elderly couple

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